The Fabasoft service portfolio
As partner on your projects, we offer the complete realization in one package – from the concept to support during operation.
Project Management
Professional and experienced Fabasoft employees ensure a successful operation during each phase of the project partnership. Aside from the mandatory technical education, all Fabasoft project manager are certified by the International Project Management Association (IPMA). Additionally, all project leads and members are familiar with the organization and processes of public administrations. The project management follows the tried and tested Fabasoft implementation model for the public sector.
Conceptualization
As a first step, the Fabasoft project team will analyse your objectives and requirements together with you. In close cooperation, professional solution concepts, infrastructure concepts, coaching- and introduction concepts, support- and operation concepts, migration concepts, etc. are developed. This way we can ensure that you receive a solution that fits your needs and objectives exactly.
Realization
According to the fine-tuned concepts, our specialists at Fabasoft Solutions will develop specified solutions. Fabasoft project solutions consist of extensive implementation on the basis of your configurations, which allows for a swift and cost-effective introduction. Additionally, this kind of implementation allows for high degrees release ability which means high security of investment
Integration of Custom Applications
The integration of custom applications is also managed by Fabasoft and will build on a lose coupling and web services technologies, where possible.
Coaching and User Support
Fabasoft’s standard products offer high comfort and usability. To make it even easier for users to get started we offer a broad range of coaching services from teacher and lead user tutorials to classic class room tutorials or individualized technical tutorials. Usually, the help desk will also be supported by Fabasoft during an introductory period.
Migration, Infrastructure and Operation
Fabasoft has teams of highly specialized, technical experts available, who support customers in the areas of migration of existing data, infrastructure services and operation of highly available system configurations.
Support
The Fabasoft support team contributes to the glitch-free use of Fabasoft standard products through competent and swift support. Especially in cases of high service-level requirements, users depend on high quality 3rd level support, in areas like technical business leadership as well as on a specialized level. The core task of Fabasoft’s 3rd level support is the analysis and solution of challenging and complex tasks in close cooperation with the customer. Through (physical) proximity to various Fabasoft developer teams, support has the possibility to help out quickly and hassle-free.