The "ELAK im Bund" (federal electronic file management) project is considered to be the European showcase project in the implementation of e-government strategies. The federal ministries in Austria have been creating, managing and editing their files fully electronically since 2004. Fabasoft is the software provider and responsible for both product actualization and further product developments. Thanks to the introduction of ELAK the Austrian federal administration has been able to considerably improve its service performance. The inspection and exchange of correspondence between departments now takes place to a large extent electronically. This greatly reduces the time it takes to handle administrative processes.

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The Upper Austrian Chamber of Commerce (WKOÖ) is the lobby for the Upper Austrian business community and provides information and consulting services for entrepreneurs. Customer proximity, modern and efficient services and individual support characterize the services offered by WKOÖ. To ensure that customer requests are answered faster and more efficiently the WKOÖ service organization was restructured. The WKOÖ chose a Fabasoft IT solution and since September 2003 about 600 users have been working with the software which also features, for example, a database for business partners, records management, document and workflow management and a knowledge database.

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Since 2003, the Chamber of Commerce (WKOÖ) and the Institute for Economic Promotion Upper Austria (WIFI) are working with Fabasoft products – for example in course management or at the customer service center – to be able to react quicker and better to requests. As a consequential further development, the WKOÖ and the WIFIOÖ decided 2008 to make basic services available online for members. The first services were available in mid-february 2010. These online services make it possible to access the core services of the WKOÖ and the WIFIOÖ even outside the regular service hours

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Vienna’s City Council has the standard electronic file (ELAK) based on Fabasoft eGov-Suite in use. New essential conditions had to be created to fulfil the criteria and the new legal requirements set as part of Austria’s eGovernment strategy and the implementation of the EU Services Directive. In addition to the change to an open source solution, the rollout included dual delivery, electronic signature and the installation of a full-text search with Fabasoft Mindbreeze Enterprise. Vienna City Council has thus created the basis for the necessary eGovernment functionalities and additionally a highly scalable software architecture.

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The Department for Housing Grants at the Office of the Upper Austrian Provincial Government processes about 50,000 applications per year. The comprehensive and bulky files had previously been processed and stored as hard copies. Responding to individual, case-based information requests was often only possible by return call after retrieval of the file or a lengthy waiting time. The sought after a solution was to improve the efficiency in processing applications, reduce throughput time and enable access to ad-hoc information regardless of location. Based on the existing Fabasoft eGov-Suite solution an integration of the specialist application was developed, enabling immediate information to be provided as fast as possible and shortening the cycle time significantly.

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The Province of Lower Austria considered it necessary to implement a modern, area-wide file processing system for their daily work. The launch of the ELAK (Electronic File) in 2001 was a significant milestone in increasing efficiency. Based on the Fabasoft eGov-Suite software 120 implementation projects were completed by the project teams of the Province of Lower Austria and Fabasoft. Some 5,500 users work with Fabasoft eGov-Suite in Lower Austria

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The Austrian Asylum Court has the task of examining the legal compliance and appropriate implementation of applicable rulings concerning official administrative actions in first instance asylum proceedings (rulings by the Federal Asylum Office) and began its work on 1 July 2008. Some 23,000 open cases were taken on from the previous organisation with the aim of processing them cost-effectively and quickly. Around 10,000 new cases have to be dealt with every year. By changing over to ELAK light, total operating costs have decreased although there are now more users working with it. Fewer instances at the Asylum Court mean higher quality in administration.

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The Austrian Justice Support Agency (JBA) assumes responsibility for human resources provision for the Austrian Federal Justice Ministry. Due to the growing range of tasks, changes in the organisation and file management were necessary. The JBA decided in favor of an „ELAK light“ solution based on Fabasoft eGov-Suite for their file and business process management. In this version of the ELAK, main functionalities are provided in an adapted user interface. This accelerates the completion of ongoing procedures and increases efficiency and quality considerably. Furthermore, a trackable file and document exchange was made possible via a specific work flow, between the central office and those organisations that are connected via ELAK or ELAK light.

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