Case Study: Asylum Court - The modern court: ELAK light, a building block for modern court and administration management
The Austrian Asylum Court has the task of examining the legal compliance and appropriate implementation of applicable rulings concerning official administrative actions in first instance asylum proceedings (rulings by the Federal Asylum Office) and began its work on 1 July 2008.
It is the supreme court in Austria and thus the court of last instance for asylum matters. Some 23,000 open cases were taken on from the previous organisation with the aim of processing them cost-effectively and quickly.
To ensure the prompt handling of a large number of court cases it was also necessary to support the main working process with regard to infrastructure through efficient workflow processes in the administration sector. The Austrian Asylum Court has been working with the electronic file (ELAK) since 2008. The decision was taken in 2010 to change over to the less expensive model "ELAK light". All administrative processes are to be shown in ELAK light. The basic version, with reduced functional scope and a simpler user interface, enables even more efficient work and also covers quality management requirements in line with the ISO 9001 standard